Clyde makes it easy for you to refund contracts and own your customer experience. The process for refunding or cancelling a contract is dependent on where it was purchased, which is listed for each contract in the Sales tab of the Clyde Dashboard.
Contracts purchased at point of sale
If a customer purchased a Clyde contract alongside a product on your site, a refund/cancellation works like it would for any other product in your platform.
Refunding a customer will automatically credit your store for the contract sale amount.
Make sure that if you process returns via a 3rd party integration (e.g. Return Magic) that any refunds sent include the actual contract line item.
Please reach out if you have any questions or need to test this.
Contracts reported through the Clyde Dashboard
If you collected payment for a contract and then manually reported it into the Clyde Dashboard, follow these steps to cancel the contract:
- Go to the Customers tab of the Clyde Dashboard
- Find the customer by email
- Click on their order
- Click on the contract
- Click "Cancel"
HiClyde post-purchase sales
If a customer reaches out to cancel a contract they purchased from Clyde's customer-facing portal, HiClyde, please send an email to firstname.lastname@example.org with the order information and we will process the refund and cancellation.