First of all, don't worry, this is a quick fix!
The most common issue is that you haven't verified your account—make sure you have clicked the verification link in your email to unlock your account.
Be sure to use the email that was used when you made your purchase!
Also, attempting to reset your password without first creating an account will cause an error.
If you really can't find this email or have already verified your account and still can't get into HiClyde, reach out to our Support team (email firstname.lastname@example.org) and they will happily assist you!