Merchant Support

Customer Support

• Understanding Claims Statuses
• Transferring a contract to a new customer
• How to Cancel Protection Plans & Process Refunds

CTA & Sales Support

• How to Purchase a Protection Plan on Behalf of Your Customer
• How to activate, deactivate, and customize CTAs
• How to make post-purchase sales

System Related Questions

• Why is there No Contract Match for a Product?
• Understanding contract offerings
• Downloading a contract sales report
• How do I disable products from being eligible for a protection plan offer?
• Adding and managing team members in Merchant Dashboard
• How to configure your billing profile